Squarespace Contact Form vs Email - or both?

Should you add a Squarespace Form or Email or Both on your contact page

Do I have an opinion on which is better - a Squarespace contact form or email? Yes, I do. For me. It’s a contact form. But what about for you?

Here’s my answer. It depends.

I mentioned to a client the other day about how forms can act like a good receptionist - by asking visitors the right questions to determine quickly which answer to give them - or which ‘office’ to send them to.

But despite this brilliant analogy, the client preferred to put an email on the site’s contact page so that it’s easier for visitors to reach him specifically.

And, as it’s the way he wants to run his business, it’s totally fine.

So, yep, it depends.

It depends on whether you want to avoid email back and forths - and be able to craft the right response as soon as a message arrives in your inbox.

It depends on if you’re concerned that folks don’t like to fill in forms (many don’t according to this UX - User Experience - case study) and that you’ll lose business if you don’t include your email.

And you may be 100% ok with including both.

Why is the Squarespace Form Block So Awesome (according to moi)

The 3 reasons I love using the Squarespace Form Block on my contact pages (I have two contact pages - one for entrepreneurs and one for Squarespace web designers) is that I can:

  • Ask very specific questions so that folks who get in touch with me can ‘self-select’ what it is they need help with. With the Squarespace form block, you can add drop down fields, checkbox fields, website link fields and more.

  • Add a different email than the one linked to my Squarespace account. If I want all new leads to go to info@ instead of my usual email, then I can use that in my form. I don’t actually have an info@ email. That’s just an example.

  • Use the post-submit message field to give leads more information after they’ve submitted the form. Info such as my phone number (actually nope!), a link to a downloadable price list, or my work and holiday hours and when they can expect to hear back from me.

In this Squarespace Tutorial video, you'll learn:

  • How a Squarespace Contact Form Works

  • Why to use a contact form vs email - or both

  • How to add and set up the Squarespace contact form (finally - we get to the actual tutorial - starts at around 5:30 - fast forward if you’re impatient)

  • How to add custom fields and what kind of custom fields

  • Where to add ‘storage’ (in other words, your email)

  • What kind of info you can put in the post submit message

  • How to add email as a hyperlink in Squarespace

Now I’m curious - which do you prefer? The Form Block? Email or both?

Which will work best for YOUR business. You decide.

While you’re here - way back - as in nearly 3 years ago (has it been that long?) I wrote a post about other uses for the Form Block. It’s a handy little tool.


 

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Kath O'Malley Squarespace Web Designer Partner

 

Hi, I’m Kath - author of this blog post (and others like it) and copywriter, editor, keyword researcher and website setter upper for Squarespace web designers and service-based entrepreneurs and freelancers.

Team up with me to get your web design projects done, like yesterday.